Travel & Hospitality
Gezimod unified every communication channel on newads.
From messaging to the phone call center, all customer communication and conversation analytics run on newads. The outcome: over 60% time savings and a huge jump in productivity.
%60+
Time saved
3×
Team productivity uplift
%100
Calls analyzed
All channels
Unified on one platform
The Challenge
Scattered channels, unmeasured conversations.
- Heavy booking and support traffic across phone, WhatsApp, email and web chat was scattered across separate tools.
- There was no way beyond manual listening to measure and improve the human call-center team's conversation quality.
- Customer history didn't merge across channels, so replies were repeated and the team started every query from scratch.
- During seasonal demand spikes, hours spent per case ballooned while productivity per agent dropped.
The Solution
One platform, from messaging to call analytics.
All channels on one platform
Phone, WhatsApp, email and web chat unified on newads — the team sees the whole customer on a single screen.
Call-center analytics
Human agents' phone calls are analyzed with automatic transcripts, topics and quality scores, generating coaching signals in real time.
AI-assisted responses
On every channel, AI workers prepare a suggested reply, summary and next step so agents can close cases in seconds.
End-to-end productivity metrics
Time saved and conversion by channel, scenario and agent — all in one dashboard, driving decisions with real data.
Highlights
Every channel, every conversation, measured.
- Booking, cancellation, change and support scenarios were turned into standard flows on newads.
- Phone calls are automatically transcribed and scored — the QA team focuses on trends instead of manual listening.
- By offloading repetitive questions to AI, the team spends more time on complex, high-value conversations.
“We use newads across every communication channel — including phone call analytics for our call-center agents. We've saved more than 60% of our time and team productivity has jumped dramatically.”
Gezimod Operations Team